Who We Are

Cheap Chainsaw Shop (a trading name. (‘we’ or ‘us’ or ‘our’) gather and process your personal information by this privacy notice and in compliance with the relevant data protection regulation and law (GDPR May 2018). This policy provides you with the necessary information regarding your rights and obligations and explains how, why, and when we collect and process your data.

Information That We Collect

We process your personal information to meet our legal, statutory, and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than already specified in this policy. We will never provide your data to a third party for marketing purposes.

Website

By using the website or providing information to us you will have accepted the Privacy policy in force at the time of use. This policy was last updated on April 30th, 2018 but we may amend it at any time.

This policy does not cover the data collection practices of any third party, including any third-party operators of web pages to which the Site links such as machinery partners.

If you access these links will cause you to leave our website and may result in the collection or sharing of information about you by a third party.

We do not control, endorse, or make any representations about those third-party websites or their privacy practices, which may differ from ours. We encourage you to review the privacy policy of any site you interact with before allowing the collection and use of your data.

The personal data that we collect may include:

We collect information in the following ways:

How We Use Your Data (Legal Basis for Processing)

We take your privacy very seriously and will never disclose, share, or sell your data to third parties without your consent unless required to do so by law or as outlined in this notice (see “Sharing and Disclosing Your Personal Information”). We only retain your data for as long as necessary and for the purposes specified in this notice.

Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw consent at any time.

Your Rights

You have the right to access any personal information that we process about you and to request information about:

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or to facilitate the processing of orders, requesting quotations, and arranging deliveries or where there is a legal or contractual requirement. We use third parties to provide the services and business functions below, however, all processors acting on our behalf only process your data by instructions from us and comply fully with this privacy notice, the data protection laws, and any other appropriate confidentiality and security measures.

The types of third parties may include but are not limited to credit card processing, Telecoms, IT Services, Banking Services, warranty, and servicing.

Trustpilot

We work with the review and feedback website, Trustpilot, to collect customer feedback and improve our service. For this, we share customer and order information with them.

– We retain control over the data provided and the purposes for which it is processed. We authorize Trustpilot to process the data provided only to send out the specified review invitation emails and nothing else.

– Trustpilot will delete the data within a maximum of 30 days after the invitation email has been sent. Trustpilot will not and does not have the authority to use the data for any other purposes, and will never pass it on to any third parties.

– You must agree to share your email address with Trustpilot for the review to be activated on our company profile. This is stated clearly on the review platform. When you submit your review, Trustpilot registers your email address, but this is based on your consent and never happens automatically.

– You can unsubscribe from all Trustpilot emails by clicking the link at the bottom of their invitation emails.

– By ordering with us and confirming you have read these terms and conditions, you agree for us to share this data with Trustpilot and to receive a review invitation email.

Third-Party Services

We may share customer data with third parties to perform services on our behalf, including but not limited to utilizing Google’s Customer Match feature for personalized advertising purposes. By using our services, you consent to the sharing of your data for these purposes where required by law or any applicable Google policies governing personalized ads and user consent, including Google’s EU User Consent Policy. We are committed to safeguarding your privacy and ensuring that your personal information is handled securely and by relevant regulations.

Safeguarding Measures

We take your privacy seriously and we take every reasonable measure and precaution to protect and secure your data. We work hard to protect you and your information from unauthorized access, alteration, disclosure, or destruction and have several layers of security measures in place, including regular cyber security reviews as part of our wider IT Governance Policy. Our security measures include firewalls, anti-virus software, encryption of data in transit, password protection, and role-based access.

We use reasonable security measures to help protect against the loss, misuse, and alteration of the Personal Information under our control. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.

Please also be aware that we may use third-party cloud service providers that provide hosting, data storage, and other services under standard terms and conditions that may be non-negotiable; These service providers have informed us or the general public that they apply security measures they consider adequate for the protection of information within their system, or they have a general reputation for applying such measures.

However, we will not be liable (to the fullest extent permitted by law) for any damages that may result from the misuse of any information, including Personal Information, by these companies.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to us, however, as this information is required for us to provide you with our services, we will not be able to offer some/all of our services without it.

How Long We Keep Your Data

We only ever retain personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your buying information (invoices), and basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Promotions & Offers

Occasionally, we would like to contact you with details of specific products, offers, services, competitions, newsletters, and promotions that we provide. If you consent to us using your contact details for these purposes, you have the right to modify or withdraw your consent at any time by using the opt-out/subscribe options, changing the settings in the “My Account” section of the website, or by contacting us directly.

CCTV

The Company may operate a CCTV surveillance system (“the system”) at its premises, with Images being monitored and recorded centrally. The system is owned and managed by the Company.

The purpose for processing personal data through the use of the system is crime prevention and/or our employee’s safety/security. This is further defined as CCTV is used for maintaining public safety, the security of property and premises, and for preventing and investigating crime, it may also be used to monitor staff when carrying out work duties.

For these reasons, the information processed may include visual images, personal appearance, and behaviors. This information may be about staff, customers, suppliers (or their agents), offenders and suspected offenders, and those inside, entering, or near the area under surveillance.

Where necessary or required this information is shared with the data subjects themselves, employees and agents, service providers, police forces, courts or tribunals, security organizations, and persons inquiring.

Lodging A Complaint

We only process your personal information in compliance with this privacy notice and accordance with the relevant data protection laws. If, however, you wish to raise a complaint regarding the processing of your data or are unsatisfied with how we have handled your information please contact the Managing Director, alternatively, you have the right to complain with the supervisory authority.

Cookie Policy

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow them) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in our shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You can find out more about the way cookies work at http://www.cookiecentral.com.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. In addition, any visitor who has clicked on our advertisement on another site that links to our website will be sent a semi-persistent (e.g. two weeks lifetime) anonymous cookie that will allow us to analyze advertising effectiveness and manage our relationship with affiliate sites.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. If you want to know how to do this, please look at the help menu on your browser. Whilst you do not need to allow your browser to accept cookies to browse much of our website or to access many of our services, you must have cookies enabled if you wish to shop online at any of our stores or access any areas reserved for registered users.