At Cheap Chainsaw Shop, we stand behind the quality of our professional chainsaws, performance modifications, and replacement parts. If you need to cancel an order or return an item, please read our straightforward guidelines below.
Order Cancellations
Before Shipping: If you change your mind after placing an order, please contact our customer support team immediately. If your order has not yet left our fulfilment warehouse, we will stop the shipment and issue a full refund to your original payment method.
After Shipping: If your order has already been dispatched, it cannot be cancelled while in transit. Please follow the standard returns process outlined below once the package arrives.
How to Return an Item
You have 14 days from the date of delivery to return any item for a refund.
To return an item, please follow these steps:
- Contact our customer support team to request a Returns Form.
- Print, complete, and place the Returns Form inside your return package.
- Securely pack the items for shipment. The buyer is responsible for return shipping costs and the safety of the goods until they reach our warehouse.
- Use a tracked and insured shipping service, such as UPS or FedEx, so you are covered if the package is lost or damaged during transit.
Heavy Equipment Pickup: For large machinery, we can arrange a freight courier collection for a flat fee of $95 for standard boxes or $150 for palletised goods. This fee will be deducted from your final refund.
Item Condition and Restocking Rules
To qualify for a refund, returned items must be in brand-new, unused condition and inside their original, intact packaging.
Opened Packages or Signs of Use: Chainsaw parts and equipment can show signs of wear immediately if they have been tested or installed. If an item is returned with damaged packaging, missing components, or clear signs of cosmetic wear, a restocking fee of up to 20% may be deducted from your refund at the discretion of our warehouse team.
Shipping Fees: Original shipping charges paid at checkout are non-refundable.
Processing Time: Once your return has been received and inspected at our facility, refunds are processed within 10 business days and issued to your original payment method. You will receive an automated email confirmation once the refund has been completed.
Missing, Damaged, or Faulty Goods
Damaged in Transit: We insure all outgoing shipments. If your package arrives damaged or items are missing, you must report the issue within 7 days of delivery and provide photographic evidence so we can file a carrier claim and arrange a replacement as quickly as possible.
Faulty Items Within 14 Days: If you believe a part or machine is defective within 14 days of delivery, please contact us immediately. We will carry out a warranty evaluation to check for manufacturer defects. Confirmed defects qualify for either a full refund or a free replacement.
Items found to have been damaged because of user installation errors or an improper fuel mixture will be returned to the customer at the customer’s expense.